Last updated: 20 August 2026
Oven & BBQ Cleaning Co. respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and manage personal information when you visit our website, contact us, request a quote or use our services.
1. Who we are
Oven & BBQ Cleaning Co.
- Website: https://ovenbbqcleaningco.com.au/
- Email: hello@ovenbbqcleaningco.com.au
- Phone: +61 420 615 995
- Business address: 26 Mawarra st, Palm Beach 4221
2. What personal information we collect
Depending on how you interact with us, we may collect information including:
- Your name
- Phone number
- Email address
- Property or service address
- Information about the cleaning service you require
- Details you provide when requesting a quote
- Information provided when communicating with us
- Booking and service information
- Any other information you voluntarily provide to us
We generally only collect information that is reasonably necessary to respond to enquiries, provide quotes, schedule and deliver our services, and manage our relationship with customers.
3. How we collect information
We may collect personal information when you:
- Submit an enquiry or quote request through our website
- Contact us by phone, email or social media
- Make a booking
- Purchase or use our services
- Communicate with us about an existing or potential booking
- Interact with our website
We may also automatically collect certain technical information when you visit our website, including information about your device, browser, IP address, pages visited and interactions with the website.
4. How we use your information
We may use personal information to:
- Respond to enquiries
- Provide quotes
- Schedule and manage bookings
- Provide our cleaning services
- Communicate with customers
- Process payments where applicable
- Improve our website, services and customer experience
- Monitor website performance
- Respond to questions, complaints or requests
- Send relevant marketing communications where permitted and where you have provided appropriate consent
- Protect our website, business and customers from fraud, misuse or security threats
We will not use your personal information for purposes unrelated to the reason it was collected unless permitted or required by law.
5. Website analytics and advertising
Our website may use third-party services such as Google Analytics and Google Ads to understand website traffic, measure advertising performance and improve our marketing.
These services may use cookies, tracking technologies or similar tools to collect information about how visitors interact with our website.
This information may include pages visited, traffic sources, device information and interactions with advertising.
Google may process information in accordance with its own privacy policies.
You can learn more about Google’s privacy practices through Google’s privacy resources.
[BRUNO TO CONFIRM: Google Analytics and Google Ads configuration, including any remarketing/conversion tracking currently active.]
6. Cookies
Our website may use cookies and similar technologies.
Cookies can help the website function correctly, remember preferences, understand how visitors use the website and measure the effectiveness of advertising.
You can generally manage or disable cookies through your browser settings. However, disabling certain cookies may affect how some parts of the website function.
7. How we disclose personal information
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include disclosure to:
- Service providers who assist us with website hosting, technology, communications or business operations
- Website and analytics providers
- Advertising and marketing platforms
- Payment providers where applicable
- Contractors or service providers involved in delivering our services
- Professional advisers where reasonably necessary
- Government authorities or other parties where required or authorised by law
We do not sell personal information to third parties.
8. Overseas disclosure
Some third-party technology, analytics, advertising, hosting or software providers we use may store or process information outside Australia.
[BRUNO TO CONFIRM: actual third-party services and countries involved.]
Where required by applicable privacy law, we will take reasonable steps to address applicable requirements relating to overseas disclosure of personal information.
9. How we protect personal information
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
These measures may include appropriate website security, access controls, software updates, security monitoring and other technical and organisational safeguards.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How long we keep personal information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain business records, resolve disputes, meet legal or accounting obligations, or otherwise as permitted or required by law.
When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate.
[BRUNO TO CONFIRM: any specific customer record retention periods.]
11. Accessing or correcting your information
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or incomplete.
Please contact:
Email: [INSERT EMAIL]
We may need to verify your identity before providing access to or changing personal information.
12. Privacy enquiries and complaints
If you have a question, concern or complaint about how we have handled your personal information, please contact us first.
Email: [INSERT EMAIL]
Phone: [INSERT PHONE]
We will review your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response and the Privacy Act 1988 (Cth) applies to the business, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.
Office of the Australian Information Commissioner
13. Direct marketing
Where permitted by law, we may use your contact details to send information about our services, offers or promotions that may be relevant to you.
You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us directly.
We will respect your request to stop receiving marketing communications, subject to any legal or operational requirements.
14. Third-party websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal requirements.
The latest version will be published on this page with the updated date shown at the top.